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Your passport to a transformational customer experience journey

Do you know who your customers are? Do you know where they want to go? Do you know how they want to get there? Over the course of the next few months, we’ll be sharing guidelines and best practices for making sure the customer journey you provide is worth the trip.

Every Journey Begins with a First Step

Your customers shouldn't have to climb Mount Everest to get your attention. They're busy. They have lots of options... options other than you. If all you've got to offer is a siloed call center where every contact is like the first time with no history and no context, you might as well be doing customer service by carrier pigeon.

Less expensive

Digital means of contact cost 44% less than traditional call center contacts

McKinsey, Higher Satisfaction at Lower Costs: Digitizing Customer Care

Higher satisfaction

Customers who started and ended on digital channels were more satisfied than those using only traditional channels.

McKinsey, Higher Satisfaction at Lower Costs: Digitizing Customer Care

More spend

Omnichannel customers are shown to spend 208% more than customers who shop in stores only

The Omnichannel Opportunity, Deloitte, February 2014​

eLoyalty's Customer Journey Outcomes Solution has the tools to make your customer experience the differentiator and make your customers lifelong travel companions

CUSTOMER JOURNEY MAPPING and customer segmentation to better understand your customers throughout their experiences with your company.

HOLISTIC, next-generation full-circle customer experience for the digital age.

SEAMLESS COORDINATION of integrated mobile, voice, email, web chat, text, social, video, fax and storefront, with persistent customer context across channels and agents.

PERSONALIZED and relevant interactions.

DATA AND ANALYTICS for increased business intelligence.

CONSISTENT inbound/outbound interactions for a uniform, whole-company customer journey strategy.

A FULL CUSTOMER JOURNEY VIEW on a single desktop, with simplified capture and management of interaction details in real-time.

REAL-TIME CONVERSATIONS with mobile collaboration and video.

SMOOTH ESCALATION of interactions between channels.

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See What Your Outcome Can Be

eLoyalty, LLC,
a TeleTech Company

6500 River Place Blvd.,
Building 2, Suite 301
Austin, TX 78730
USA

512.391.7700
email us

No journey is complete without a history of where you traveled - after all, how can you get where you want to be if you don't know where you've been? eLoyalty's Customer Journey Outcomes Solution gives you the ability to see where your customers are, where they've been, and most importantly, where they're going.


eLoyalty, LLC, a TeleTech Company

6500 River Place Blvd., Building 2, Suite 301
Austin, TX 78730
USA

512.391.7700
email us


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