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Your Ensemble of Interactions Made (Easily!) Possible by a Cloud-Enabled Customer Journey

American companies spend $112 billion yearly on contact center labor and softwarei, with 4.5 million front-line agentsii. Yet, for all this, consumers are unimpressed: 87 percent of consumers think brands need to work harder to create a seamless customer experience, and only 7 percent are extremely satisfied that brands provide a consistent customer service experience across channels.iii While you may be spending lots of time, money, and effort to get your contact center up to snuff to handle all of the channels, if the different components aren’t finely integrated... you may find your customers still aren’t impressed. That's why you need the power of a cloud-enabled customer experience platform.

Cloudy with success
in the forecast

The cloud makes organizations faster and more agile, so you can connect with customers quickly on their terms. And the cloud’s ability to accelerate interactions offers the opportunity to create value faster than ever before. eLoyalty’s Customer Journey Outcomes Solution helps you harness the power of the cloud. It provides a personalized and frictionless experience across channels that can be easily added based on your customer’s journey in the cloud, allowing your customers to embark and continue their journeys in their channel of choice.

Customer Journey Outcomes Solution:

In our five-part series, learn about the key aspects and best practices for creating incredible customer experiences

iForbes, 2013.
ii Bureau of Labor Statistics, 2012.
iii Zendesk, 2013.

See What Your Outcome Can Be

eLoyalty, LLC,
a TeleTech Company

6500 River Place Blvd.,
Building 2, Suite 301
Austin, TX 78730
USA

512.391.7700
email us

No journey is complete without a history of where you traveled - after all, how can you get where you want to be if you don't know where you've been? eLoyalty's Customer Journey Outcomes Solution gives you the ability to see where your customers are, where they've been, and most importantly, where they're going.


eLoyalty, LLC, a TeleTech Company

6500 River Place Blvd., Building 2, Suite 301
Austin, TX 78730
USA

512.391.7700
email us


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