With up to 45 percent of transactions taking place over mobile devices, the mobile user cannot be ignored. Creating the framework to develop an actionable mobile strategy, the eLoyalty Customer Journey Outcomes Solution provides a personalized and frictionless experience across channels, allowing your customers to embark and continue their journeys on the channel of their choice. The end results are more loyal customers and brand advocates for increased revenue.
You might wonder why developing a mobile strategy is so important. For example, does it provide service in channels customers use such as mobile apps, click-to-call and web? Check. Better utilize representatives? Yep. Allow for personalized, high-touch interactions including co-browse, screen share and more? You betcha. Is it easier to implement and less expensive? Check and check. Through use of your mobile strategy, you have everything you need for a customer journey that’s faster, more efficient, cheaper, and better than traditional contact methods.
We create mobile-enabled journeys by:
Connecting mobile devices directly to the contact center from your mobile application or mobile web content.
Providing integrated SMS/Text as a service channel.
Seamlessly integrating to the associate’s desktop to view real-time interaction.
Delivering a humanized experience for customers and associates.
In our five-part series, learn about the key aspects and best practices for creating incredible customer experiences