Multichannel Interactions Shouldn'tBe Like Climbing Mt. Everest
Multichannel interactions shouldn’t be like Climbing Mt. Everest. They should be an easy and seamless process for both the customer and agent.
In this demo we will show you how to:
create a seamless omnichannel interaction based on the customer’s channels of choice
increase the customer’s satisfaction and loyalty
give the agent the interaction history they need to provide an elevated customer experience
utilize a web based desktop that is equipped to seamlessly handle inbound, outbound, SMS, chat, email, mobile and even social interactions