DENVER, Oct. 11, 2016 /PRNewswire/ -- TeleTech Technology (comprised of eLoyalty and TSG), today announced that it has released new Managed Services offerings, bridging the technology resource gap for organizations with complex contact center and unified communications (UC) environments.
TeleTech Technology Managed Services offers three new tiers of service ranging from basic break/fix maintenance all the way up to system-wide management. Managed Services eases the burden of contact center operation by enabling organizations to offload some or all of the work required to maintain and operate their contact center environments. Backed by nearly 30 years of experience, TeleTech Technology Managed Services offers flexible support agreements in a predictable and budget-friendly operational expense model.
"Running a contact center is hard, and working to overcome staffing, technical and financial challenges while still providing a brand-differentiating customer experience can be overwhelming," said Steve Pollema, president, TeleTech Technology. "Our clients need to focus on what's important: taking care of their customers. As a trusted partner, we relieve challenges in their contact center operations by delivering a stable platform and utilizing the best, most qualified technical professionals in the industry."
"As a long-time managed services client of TeleTech Technology, we've ranged from minimal support to full scale support for our contact centers," Darryl Bell of Executive Health Resources, an Optum Company. "TeleTech Technology has been with us every step of the way and it shows in our customer satisfaction surveys and NetPromoter scores. Its knowledge and experience allows us to focus on our business and uniquely position ourselves against our competitors."
For more information, please visit our partner-specific Managed Services pages to learn how TeleTech Technology can help organizations achieve the customer experience of their dreams.
eLoyalty Managed Services/Cisco
TeleTech Technology Managed Services/Avaya
ABOUT TELETECH TECHNOLOGY
TeleTech (NASDAQ: TTEC) is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. TeleTech Technology, a division of TeleTech, is a pioneer among North American partners in offering cloud and on- premises contact center solutions powered by Avaya and Cisco. As a leading partner in the design and delivery of customer experience technology solutions, it specializes in helping companies across the globe provide faster, smarter, and more agile customer interactions. TeleTech Technology is a recognized Platinum Avaya Connect Partner and Cisco Gold Partner. In addition, it has earned a 4.6/5.0 overall customer satisfaction rating and 4.8/5.0 implementation satisfaction rating, making it one of the highest ranked Avaya and Cisco business partners. For more information, visit teletechtechnology.com.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks.
eLoyalty, a TeleTech company, was the first North American partner to achieve Cisco HCS Certification and Contact Center as a Service Designation, has received the Cisco Advanced Technology Partner Certification for Contact Center Enterprise and Customer Voice Portal, and the Cisco Customer Satisfaction Award every year since 2007. eLoyalty is the only Cisco Cloud Partner offering a solution with this type of increased flexibility and capability incorporated directly into the HCS platform. With a 95 percent client renewal rate, eLoyalty has proven itself a deserving partner as it helps chart customer experience technology roadmaps, implementing cloud systems to provide safer, faster, smarter, and more agile service interactions.
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TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled services that puts customer engagement at the core of business success.
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