Upgrades
Cisco Systems continually enhances its software offerings via major new versions and minor patches and service releases. Clients contemplating an upgrade often have questions such as:
- Which version should I upgrade to based on my particular business requirements and technical integration needs?
- When should I perform the upgrade?
- Are there actions I should take prior to the upgrade?
eLoyalty maintains a dedicated team of upgrade and install engineers. Our group's Upgrade Experience dates back over a decade, and ranges from the very earliest Cisco ICM version 2.x through the most current versions. We take into account your implementation and your specific business requirements to recommend the optimal upgrade path and timing.
We have completed enterprise application upgrades for many of Cisco's largest contact center clients. We will perform either a 'Common Ground Upgrade', in place on the existing hardware, or a 'Technology Refresh', where new software versions are installed on new hardware.