Kelly D. Conway
Kelly Conway is the President and CEO of eLoyalty Corporation (NASDAQ: ELOY). eLoyalty is a leader in several rapidly emerging technology niches: Converged IP for Contact Centers (CIPCC) and Behavioral Analytics™.
In 1994 Mr. Conway started eLoyalty as a division of a then public company, Technology Solutions Company (TSC). Mr. Conway started this division with five employees, and over a six year period grew the division to 1,000 employees and $200m in revenues.
In 2000, Mr. Conway led the spin out of eLoyalty to become a separate, NASDAQ traded, public company. Over the past several years Mr. Conway has successfully repositioned eLoyalty away from being a pure consulting company, to a managed services-led company driven by its leadership positions in CIPCC and Behavioral Analytics™.
Prior to joining TSC in 1994, Mr. Conway was a partner at Spencer, Shenk and Capers, a management consulting firm focused on strategic planning and large scale organizational change initiatives.
From 1984 to 1990 Mr. Conway worked for venture-backed telecommunications manufacturing company, Telcom Technologies. Telcom Technologies was an early leader in building software-driven switches for call centers. During his tenure at Telcom Technologies, Mr. Conway held positions as CFO, Vice President of Marketing and President. Mr. Conway led the successful sale of the company to CSEE, a large French telecommunications company.
Mr. Conway started his career at Deloitte and Touche in 1980, where from 1980 to 1984 he focused on accounting, auditing, tax and business planning for emerging venture-backed firms.
Mr. Conway holds a BA in Economics from the University of California at Los Angeles and a MBA specialized in Finance and Accounting from the University of Southern California. He also holds CPA certification.
Mr. Conway has significant experience in complex financing issues as he has successfully led two venture financings and four public financing transactions. He is also considered a thought leader in contact center and customer relationship management. The most recent example of this thought leadership is the development of Behavioral Analytics™, a new service focused on analyzing and interpreting human conversations to assess and predict human behavior.
