Steven C. Pollema
Steven Pollema is the Vice President, Integrated Contact Solutions and CRM Business Unit for eLoyalty. In this role, he oversees the marketing, sales, delivery, and profitability of the company’s professional services and managed services related to Integrated Contact Solutions and CRM Consulting Service lines. Since joining the firm in 2001, Mr. Pollema has held a number of positions including VP of Operations and Chief Financial Officer and VP of Global Delivery and Operations.
Prior to joining eLoyalty, Mr. Pollema held various positions within two other consultancies – MarchFirst (formerly Whittman-Hart) as President, Executive VP, Regional VP and Office Managing Partner and at Accenture as Associate Partner.
Mr. Pollema has nearly 25 years of experience in systems integration and management consulting, including significant client-focused experience in large-scale system development/maintenance, project management, and business planning and development.
He holds a MBA and BA in Finance, both from the University of Iowa.
